Return & Refund Policy

At Alvioren™, we want customers to feel clear about the steps involved if an item needs to be returned. This policy explains the conditions for returns, how refund requests are reviewed, and what to expect during the process.

1. Return Window

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • The product must be in the condition it was received
  • It must not show signs of use beyond normal inspection
  • Any original packaging, included accessories, and tags should be kept intact when applicable
  • Proof of purchase or order confirmation must be provided

2. Requesting a Return

To begin a return, please contact our support team at:

Email: service@alvioren.com

If your request is approved, we will provide return instructions. Items sent back without prior approval may not be accepted.

Please wait for confirmation before mailing any package.

3. Damaged, Incorrect, or Defective Items

Please review your order after delivery. If you receive an item that is damaged in transit, incorrect, or has a product issue, contact us as soon as possible so we can review the case and provide the next step.

When reaching out, it is helpful to include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging, if applicable

4. Items Not Eligible for Return

Some products are not accepted for return. These may include:

  • Personalized or made-to-order items
  • Perishable goods
  • Personal-use or hygiene-related items
  • Hazardous materials or products containing restricted substances
  • Gift cards
  • Clearance or final-sale items, where marked

Shipping charges paid at checkout are generally non-refundable unless the return is due to our error.

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

We do not guarantee direct product exchanges through the return process.

If you would like a different item, the usual process is:

  • Request a return for the original order, if eligible
  • Place a new order separately for the item you want

This helps avoid delays and inventory conflicts.

6. European Union Orders

For orders delivered to countries within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of receiving the goods, subject to applicable consumer regulations.

To qualify under this period:

  • The product must be unused
  • The item should be returned with original packaging and included materials
  • Proof of purchase is required

This applies where required by law and does not override exclusions for certain product categories.

7. Refund Processing

Once a return is received and reviewed, we will notify you of the result.

If the refund is approved:

  • The refund will be sent back to the original payment method
  • Processing may take up to 10 business days after approval

Please note that your bank, card provider, or payment platform may take additional time to post the refund to your account.

If more than 15 business days have passed after refund approval and the funds have not appeared, please contact us at service@alvioren.com.

8. Return Shipping Instructions

Do not send any item back until you have received return approval and instructions from our team.

The return location and return method may vary depending on the product and fulfillment source. Approved returns will be guided case by case through our support team.

Contact Information

Company Name
KJ Electronics

Address
5137 Avalon Blvd, Los Angeles, CA 90011
United States

Phone
(323) 232-1022

Email
service@alvioren.com

Thank you for choosing Alvioren™. We appreciate your order and aim to make the return review process as clear and efficient as possible.